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Showing posts from October, 2023

Blog 10 - Transforming Business - The use of Artificial Intelligence in Business

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  Artificial Intelligence in Business: Blessing or a Curse? To understand AI in business we must first figure out what artificial intelligence (AI) is? It can be defined as the simulation of human intelligence process by machines, scary stuff!, particularly computer systems. Some applications of AI may include; natural language processing, speech recognition and machine vision. Is AI out to replace us in the future?  Is AI a curse to businesses? Here are some potential challenges, and possible solutions, that businesses may face if they chose to incorporate AI  (Forbes, 2023) . Lack of expertise: To tackle this issue you could train, collaborate, hire and use user-friendly tools. Building internal expertise is vital for successful AI adoption. Uncertainty Implementation: AI's placement is critical; avoid harming customer experience. It should aid, not replace. You should monitor closely to prevent frustrations that drive customers away. Outdated infrastructure: May a...
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Blog 5 - Building CRM knowledge and Earning Credentials - 3 Trailhead Courses

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 3 Trailhead Courses That Peaked My Interest The 3 trailhead courses I decided to complete are;  Emotional Intelligence , as I previously encountered this within a module so I wanted to learn more about the subject. Next,  Security Awareness and Training , due to the fact that being aware about cybersecurity is crucial in todays digital world. Finally,  Artificial Intelligence,  because its the hot topic of todays cyber space.  Key Takeaways from the Emotional Intelligence trail Upon completing this course I was able to identify the 4 elements of emotional intelligence, those being; self awareness, self management, empathy and skilled relationship. I read up on the benefits of each of these elements and also the benefit of being emotionally intelligent. After this I learned how the Amygdala can hijack control of your response to a situation, the Amygdala is responsible for emotion and emotional learning. The Amygdala is tricky as it affects a...
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Blog 4 - Enterprise Applications - Successful Application Within 3 Companies

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  3 Examples of Companies that used Enterprise applications successfully  The term " enterprise resource planning " (ERP) refers to a group of interconnected software modules and a single central database that collects data from several business divisions for use in almost all internal business activities. Data entered in one process is instantly accessible in another. Built on thousands of predefined business procedures that adhere to industry standards.  3 examples of companies that used Enterprise Applications successfully in order to support their business strategy and business model: 1 - Amazon's  business   model is based on the Internet and e-commerce,  completely customer-oriented, and has its own logistics system. Anyone can sell products through a 100% optimized and user-friendly platform where you can manage everything related to your account, brand, and products. Amazon's business strategy includes an 'uncompromising customer focus,...
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Blog 3 - Project Management - The Struggle of Implementating Information Systems

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 The Challenges of Information Systems Implementation There are usually a number of reasons why companies often struggle with implementing information systems:  With a lack of a clear and well-established  strategy with the company's goals, the company may struggle with choosing the correct process of implementation. A cause of this may just be poor and inadequate project management . In 2015 General Electrics (GE) created a new business unit called GE Digital, its goal was to be able to leverage data in order to turn GE into a technological powerhouse. GE Digital became  focused more on short-term goals and earnings rather than long-term innovative goals and returns. As a result the company’s stock price continued to drop and other products suffered. The CEO was soon forced out.  What can be learned from this example? GE should have focused on a real strategy in a specific area, the company was too large to implement it at once, particularly with t...
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